Budget airline complaints surge as options increase

The China Post
Date: December 7, 2015

TAIPEI–The Civil Aeronautics Administration (CAA) received 480 complaints against low-cost carriers (LCCs) from January to October this year, more than double the number during the same period last year, according to a recent United Evening News report.

The budget airline industry has been booming in recent years in Taiwan, with 19 low-cost carriers now serving Taiwan and expanding their routes to neighboring countries, but complaints have increased as consumers have more choices to travel for less.

There were 980 disputes between airlines and passengers in the first 10 months of the year, according to the CAA, and 480 of them involved LCCs, a big jump from the 180 recorded against LCCs in the first 10 months of 2014, the report said, citing CAA statistics.

Topping the list of passenger complaints has been ticket refunds, with 60 percent of passengers dissatisfied with strict rules set by budget airlines, while 30 percent of the complaints arose from flight delays or cancellations.     [FULL  STORY]

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