Taiwan Today
Date: November 10, 2016

Public satisfaction in Taiwan’s National Health Insurance system hit 83.1 percent this year, up from 81

NHIA Director-General Lee Po-chang leads a seminar in reviewing the results of the latest NHI satisfaction survey Nov. 8 in Taipei City. (CNA)

percent in 2015 for the second best result since its launch in 1995, according to the latest survey released Nov. 8 by the NHI Administration under the Ministry of Health and Welfare.

A total of 85 percent of respondents were satisfied with medical services provided at NHI-authorized facilities, with 49.6 percent of these pleased with the good standard of service and attitude of the health care professionals. In addition, the majority was satisfied with the system’s key categories of inexpensive medical care, 49 percent, and ease of access to treatment, 41.8 percent, both unchanged from last year’s survey.

Significant improvements were recorded among low-income households, residents in remote areas, users aged 50 and above and women. According to the NHIA, this trend reflects well on the system’s scope of coverage and range of benefits for disadvantaged groups.    [FULL  STORY]