Brokerages allowed to open call centers to take orders

Focus Taiwan
Date: 2016/05/21
By: Tien Yu-pin and Frances Huang

Taipei, May 21 (CNA) Brokerages in Taiwan are now allowed to open call centers to take orders from their clients to buy and sell securities, according to the Taiwan Stock Exchange.

The TWSE, which operates Taiwan’s main exchange, said the call centers will be able to help brokerages coordinate and integrate their resources in a single venue to better handle buy and sell orders from their clients by phone.

The establishment of call centers is expected to provide more convenience to brokerages’ clients and help dealers tailor services to meet individual customers’ needs, the TWSE added.

The exchange said a securities company’s call center should be located in the dealing room of the company’s headquarters and should have tight security to prevent the presence of any unauthorized persons.     [FULL  STORY]