By: Tien Yu-pin and Frances Huang
The TWSE, which operates Taiwan’s main exchange, said the call centers will be able to help brokerages coordinate and integrate their resources in a single venue to better handle buy and sell orders from their clients by phone.
The establishment of call centers is expected to provide more convenience to brokerages’ clients and help dealers tailor services to meet individual customers’ needs, the TWSE added.
The exchange said a securities company’s call center should be located in the dealing room of the company’s headquarters and should have tight security to prevent the presence of any unauthorized persons. [FULL STORY]