Devices, subscriptions top consumer grievances: consumer agency

Focus Taiwan
Date: 2015/04/03
By: Yang Su-min and Ted Chen

Taipei, April 3 (CNA) Disputes over “telecommunications services” and “mobile device and peripheral” sales topped consumer complaints for the third consecutive year in 2014, the Consumer Protection Committee (CPC, 消保處) said on Friday.

But there were considerably fewer complaints in the two categories compared with 2013, indicating improved customer satisfaction, the Executive Yuan body said.

The most common source of disputes was telecommunications services, with 3,254 complaints received by the agency in 2014, down 23.85 percent from a year earlier.     [FULL  STORY]