Samsung stops Note 7 swap in Taiwan

Focus Taiwan
Date: 2016/10/11
By: Esme Jiang and Frances Huang

Taipei, Oct. 11 (CNA) South Korean smartphone brand Samsung Electronics Co. said Tuesday that it has stopped exchanges of its latest phablet — the Galaxy Note 7 — for new devices in Taiwan after several of the replacement devices exploded around the world.

Samsung Taiwan said those consumers in Taiwan who still own the original Note 7 or have a replacement models should keep their devices powered off for the moment.

The South Korean vendor said it will soon announce the details about a refund, a replacement of the controversial smartphone model, or an exchange for other Galaxy models in Taiwan, and noted that it is in the process of negotiating refund and exchange policies with its Taiwanese distributors.

The Note 7 exchange in Taiwan kicked off on Sept. 13 as part of Samsung’s global exchange program after several incidents of the newly unveiled model catching fire due to overheating batteries were reported worldwide.     [FULL  STORY]