App providers are responsible for account loss due to hacking or changes of mobile phones, according to the new rules.
Taiwan News
Date: 2017/09/26
By: Teng Pei-ju, Taiwan News, Staff Writer
TAIPEI (Taiwan News) – With the aim of improving consumer protection and reducing
Instant messaging service Line (By Central News Agency)
disputes over instant messaging apps, the government has mulled new regulations that would hold service providers responsible for the loss resulted from account deletion and hacking, announced the Ministry of Economic Affairs (MOEA) September 25.
The new regulations declare that instant messaging services are responsible for consumer privacy and security, which means should there be accounts illegally hacked or deleted, or account loss due to changes of mobile phones, service providers have to restore the accounts and compensate for the loss, including prepayment and virtual products customers have already paid for.
In addition, app providers would not be allowed to disclose consumer information if not necessary, nor could they change terms and conditions unilaterally, said MOEA.
The new law will also require service providers to disclose more company information, such as a dispute resolution mechanism, so that when customers encounter problems related to services and online transactions, they will know how to tackle them or whom to consult with. [FULL STORY]