GOVERNMENT PUSH: Not every branch employee would need to speak English fluently, but each branch would need at least two or three employees who could

Taipei Times
Date: Dec 18, 2019
By: Kao Shih-ching  /  Staff reporter

All bank branches in Taiwan are expected to offer Chinese-English bilingual services by 2030, Financial Supervisory Commission (FSC) Chairman Wellington Koo (顧立雄) said yesterday, reiterating the government’s goal of making Taiwan a bilingual nation.

Banks would not need to require every staff member at their branches to speak English fluently, but each branch should have at least two or three employees who can serve foreign clients, Koo told reporters after visiting two branches run by Mega International Commercial Bank (兆豐銀行) and DBS Bank Taiwan (星展台灣) in Taipei’s Tianmu (天母) area.

The two branches were designated by the commission as role models for other banks, it said.

“We want banks to build a bilingual environment first and make gradual improvements as 2030 approaches,” he said.    [FULL  STORY]