CAL offering full refund for passengers affected by COVID-19

Focus Taiwan
Date: 03/15/2020
By: Hsu Hsiao-han and Ko Lin

CNA file photo

Taipei, March 15 (CNA) China Airlines (CAL), one of Taiwan's largest carriers, announced Saturday that overseas customers who have booked flights between Jan. 20 and April 30 but are barred from entering the country due the coronavirus disease COVID-19 are now eligible to apply for a full refund or reschedule their flights at no cost.

This also extends to customers of Mandarin Airlines, its subsidiary, CAL said in an official press release.

Travelers holding unused tickets during this period and those traveling to and from China, Hong Kong and South Korea, are eligible to apply for a full refund without having to pay any service charge or penalty, the company said, noting that the application deadline will be April 30.

Meanwhile, travelers holding CAL tickets to/from Singapore, Japan, Germany, Spain, the Netherlands, Austria, Iceland, Switzerland, Norway, Sweden, Belgium and Denmark with the original travel date prior to April 30, but who wish to reschedule their flights, will not have to pay any charge for the service, CAL said.    [FULL  STORY]

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