By: Tsai Peng-min and William Yen
Taipei, Feb. 17 (CNA) With more than 10,000 convenience stores across the country, the
business needs to keep diversifying the services it offers to attract customers in a highly competitive market, according to the chairman of one of Taiwan’s leading convenience chains.
Yeh Jung-ting (長葉榮), FamilyMart chairman and chief executive officer, said Wednesday that Taiwan’s convenience store market is already saturated and if stores did not provide diverse services such as allowing customers to pay bills and send packages, they would find it difficult to make a profit just selling goods.
To that end, convenience stores need to attract more customers by “changing their profit models in wake of fierce day-to-day competition,” Yeh said.
In terms of FamilyMart’s expansion, Yeh said the business plans to focus on smart technology allowing customers to purchase coffee and other products without having to physically pay at the counter. [FULL STORY]