Food Panda severs ties with Fu Wang Duck after manager threatens driver for complaining about slow service

Taiwan News
Date: 2021/01/04
By: Keoni Everington, Taiwan News, Staff Writer

(acebook, Baoyuan Commune screenshot)[/caption] TAIPEI (Taiwan News) — Food Panda on Monday announced that it has severed ties with a duck restaurant after an employee there was captured on camera verbally abusing and threatening physical violence against a delivery driver in central Taiwan.

On Saturday (Jan. 2), video surfaced on the Facebook group Baoyuan Commune (爆怨公社) showing an employee of Fu Wang Duck Specialty Shop (富王鴨肉專門店) in Taichung's Beitun District ignore a Food Panda driver for nearly 20 minutes before berating her and threatening to assault her after she complained about the restaurant's slow service.

The incident prompted many netizens to pile complaints onto the eatery's Facebook page and post scathing 1-star reviews on Google.

In the caption for the video, the female Food Panda driver wrote that she had already waited for 10 minutes to pick up an order. When the video begins, at the 11:14 mark, she can be heard telling restaurant employees that she is No. 26. At 11:22, she asks a staff member when the order will be ready and is told that she will need to wait approximately 10 more minutes.    [FULL  STORY]