HTC edges Samsung in Japan’s customer satisfaction rankings

Want China Times
Date: 2015-09-07

Despite shrinking sales and job cuts, Taiwan-based smartphone maker HTC still hit a high note in Japan’s customer satisfaction rankings, beating most other Android phone makers, including Samsung.

The rankings, released Sept. 4 by market research firm Oricon, reveal that Apple had the highest satisfaction in Japan’s smartphone market, with an overall score of 72.85, followed by Sony Mobile (71.36 points), Fujitsu (69.47 points), HTC (69.19 points), Samsung (68.77 points), Sharp (68.69 points), LG Electronics (67.16 points) and Kyocera (66.65 points).

Oricon surveyed a total of 12 smartphone makers that sold products in Japan in 2013 and 2014. The survey, which received 18,847 valid samples, is based on seven categories: quality of connection, product operability, product design, product performance, camera functions, integrity of features and reliability of company.     [FULL  STORY]

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