Taipei Times
Date: Apr 26, 2019
By: Shelley Shan / Staff reporter
The Consumers’ Foundation yesterday asked Lion Travel to disclose the terms of its
Travelers line up to check in to the Sun Princess cruise ship in Japan yesterday.Photo courtesy of the Consumers’ Foundation
contract with passengers on a Sun Princess cruise ship tour to Japan’s Okinawa and Ishigaki islands, after the foundation received complaints from 915 people.
The four-day cruise departed from the Port of Keelung on March 24 and was scheduled to visit tourist attractions on the two islands, but was severely delayed and made only short stops, the foundation said.
The foundation on April 9 received complaints from 915 passengers, it said, adding that it arranged a three-way negotiation with tourists and the travel agency on Friday last week.
Lion Travel said it was only willing to compensate each traveler with NT$500 in cash and a NT$100 coupon, as they signed the contracts as independent travelers and the agency only charted a cruise ship to transport them.
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