New rule to require full refunds for long flight delays

Focus Taiwan
Date: 2017/09/16
By: Lee Hsin-Yin

Taipei, Sept. 16 (CNA) Passengers on flights departing from Taiwan will be able to

CNA file photo

get a full refund starting Saturday if they opt not to take a flight that has been delayed by more than five hours, according to a revision to aviation rules by the Ministry of Transportation and Communications.

It was the first time the ministry set a time frame for handling disputes over flight delays, with the new rule also applicable to inclement weather, said Han Chen-hua (韓振華), director of the Civil Aeronautics Administration’s (CAA) Air Transport Division.

“Passengers do not necessarily have to take the refund, but the new measure allows them to have another option,” Han said, adding that the revised rule follows the European Union’s aviation standard.    [FULL  STORY]

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