Regulator calls on Samsung to extend refund deadline

The China Post
Date: January 25, 2017
By: By Christine Chou

The nation’s communications regulator National Communications Commission (NCC, 國家通訊傳播委員會) urged Samsung Electronics to follow through on its previous promise to extend the refund deadline for Taiwanese consumers until May.

NCC’s statement comes a day after the South Korean company revealed its investigation report into what went wrong with its Galaxy Note 7 handsets, which led to an unprecedented public relations disaster for the world’s largest maker of smartphones.

The company blamed poor battery design and a rush to release an updated version of the phone had caused the handsets to overheat and in several cases catch fire.

“We sincerely apologize for the discomfort and concern we have caused to our customers,” Koh Dong-jin, the head of its mobile business, said as he bowed before hundreds of reporters at a press conference in Seoul.    [FULL  STORY]

Leave a Reply

Your email address will not be published. Required fields are marked *

I accept the Privacy Policy

This site uses Akismet to reduce spam. Learn how your comment data is processed.