LONG HOURS, LONG LINES: The union’s president said that some of the staff were stuck working 12-hour shifts, as there were 27 fewer employees than it had in 2008
Date: Dec 06, 2019
By: Ann Maxon / Staff reporter
The Taiwan Railway Union yesterday said that the Taipei Railway Station is short-staffed, requiringsome employees to work up to 12 hours per shift.
“Long lines at the ticket windows are an ongoing problem that has led to a great number of customer complaints and constant overworking of employees,” union president Wang Chieh (王傑) told a news conference in Taipei.
“Often, we have just a half an hour, if any time at all, to eat lunch or dinner, and hardly enough time to take bathroom breaks,” said Wang, who works at the station’s customer service center.
The most overworked staff are those at window 12, where they are responsible for selling time-limited passes, unlocking cards and handling machine repairs, he said. [FULL STORY]