Country working to ensure all banks set up English services units by 2030

Taiwan News
Date: 2020/11/03
By: Huang Tzu-ti, Taiwan News, Staff Writer

TAIPEI (Taiwan News) — Taiwan has seen the establishment of 69 banks providing services in both Chinese and English as part of its initiative to go bilingual by 2030.

Financial Supervisory Commission (FSC) officials paid inspection visits to branches of Taipei Fubon Bank and Chang Hwa Bank in Taichung of central Taiwan on Tuesday (Nov. 3) to check on the progress of the implementation of bilingual banking services. The financial regulator has conducted similar visits to four model banks in Taipei since December 2019.

The Taipei Fubon Bank Shizheng branch focuses on personal banking and wealth management business, with new immigrants, foreign visitors, and overseas Taiwanese citizens being its target clients. The Chang Hwa Bank Taichung branch deals with traditional and digital banking services and caters to foreign visitors’ currency exchange needs as it is located adjacent to schools and tourist hotspots.

Taipei Fubon Bank, in particular, has selected four branches across the nation that have introduced translation equipment capable of communicating in 40 languages, benefiting customers from non-English speaking countries. The facilities will be expanded to all of its 129 branches by 2021, according to Anue.    [FULL  STORY]