CONSUMER DISPUTES: The second-highest tally went to grievances about online video game purchases and cram school courses, the Consumer Protection Committee said

Taipei Times
Date: Aug 27, 2019
By: Shelley Shan  /  Staff reporter

Telecom services have emerged over the past seven years as the No. 1 source of consumer grievances, statistics released yesterday by the Executive Yuan’s Consumer Protection Committee showed.

The committee compiled consumer complaints received from 2012 to last year and found that 18,089 cases involved grievances over telecom services, outstripping other consumer gripes.

Second on the list were complaints involving online video game purchases (16,635 cases) and cram school courses (16,452 cases), the committee said.

Most telecom complaints were about poor signal strength or an electronic payment function having been activated without authorization, the committee said, adding that a telecom subscriber received a bill of about NT$20,000 from Google Play, even though she had never authorized payments through the app.    [FULL  STORY]