AGREEMENT: Far EasTone Telecommunications calculated penalty fees for early termination of contract based on the number of months left on it, not days, an association said

Taipei Times
Date: Aug 20, 2019
By: Shelley Shan  /  Staff reporter

Far EasTone Telecommunications (FET) and Taiwan Star might have overcharged subscribers who bought telecom services and high-end smartphones due to early termination of telecom contracts, the Consumers’ Foundation has said.

The foundation from July 10 to 21 studied plans offered by the nation’s five telecoms coupling telecom services with a purchase of an iPhone XS Max 256GB smartphone, for which subscribers are required to sign a 30-month contract and pay NT$999 per month for unlimited data.

In return, subscribers receive discounts on the telecom service fee and the smartphone’s price, it said.

FET clients who want to end their contract after 15 months are required to pay a penalty fee of NT$9,750, it said.    [FULL  STORY]