U.S. retailer reveals no details about card policy
By: Matthew Strong, Taiwan News, Staff Writer
TAIPEI (Taiwan News) – The Taiwanese branch of U.S. supermarket chain Costco expelled a member
for returning 86 percent of his purchases to the store, reports said Saturday.
Costco Wholesale Corporation runs 12 stores across Taiwan which customers can visit if they hold a valid membership card.
One cardholder reportedly complained online that he had been expelled from the program and his card rendered invalid because he had returned 86 percent of his purchases.
Costco management replied Saturday that the person in the case was not the first customer to lose the right to use his card. Every cardholder had signed an agreement which included the provision that the company could either refuse or accept him, management said.
However, no specific threshold had been established for the return policy, Costco said. Each case was being evaluated on its own merits, according to the company. [FULL STORY]