Mistake regarding several sticky rice balls could have disproportionately cost business

Taiwan News
Date: 2020/12/16
By: George Liao, Taiwan News, Staff Writer

TAIPEI (Taiwan News) — A receipt showing a customer buying three sticky rice balls for over NT$4 million was returned to the store of its origin, bringing a sense of relief to all the clerks, especially the one who made the mistake on the invoice.

The Hualien-based chain store, specialized in sticky rice balls, has a branch at National Highway 5’s Suao Service Area. On Sunday afternoon, a customer was buying three gelatinous treats from the store, which in total cost NT$54 (US$ 1.9), when a young clerk bungled the use of the cashier register, entering the amount of NT$4,000,054 for the purchase.

The sales tax for an NT$54 transaction is only NT$2.7 for the store. However, the sales tax for an NT$4,000,054 transaction would amount to NT$199,998, according to CNA. The gravity of her mistake reportedly drove the clerk to tears.

The rice ball chain falls under the management of the FamilyMart location at the same service area. At around 4 p.m. on the day of the incident, a manager there detected transactional abnormalities and urgently notified the other clerks.    [FULL  STRY]